1. User Policies
2. Seller Policies
Privacy and Cookies Policy
Superficie Conveniente, Lda., hereinafter referred to as "ATLANDY", is the company responsible for data processing in Portugal. ATLANDY values the privacy of its users and is committed to protecting their personal data, ensuring transparency and security in its processing.
This document describes how we collect, use and protect personal data, as well as the rights of data subjects, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 - "GDPR") and Law No. 58/2019 of 8 August.
1. Data Controller in Portugal
- Entity: Superficie Conveniente, Lda.
- VAT Number (NIPC): 999999990
- Registered Office: Rua da Junqueira nº 64, 3800-680 Cacia - Aveiro
- Contact: geral@atlandy.com
2. Data Collected and Purposes
ATLANDY processes personal data collected through its website, forms, electronic communications and commercial transactions for the following purposes:
- Performance of a contract: processing orders, invoicing, product delivery, payment management and complaints.
- Customer communication: responding to contact requests, providing commercial information and customer support.
- Compliance with legal obligations: sharing data with the Tax Authority, regulatory entities and judicial authorities when legally required.
- Marketing and commercial communications: sending newsletters and promotional campaigns, only with the data subject's explicit consent.
- Website management and security: ensuring technical operation, information security and fraud prevention.
Categories of processed data: name, address, email, telephone, tax identification number (NIF), payment details, browsing data (cookies).
3. Legal Basis
The processing of personal data is based on:
- Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR).
- Compliance with a legal obligation (Art. 6(1)(c) GDPR).
- Explicit consent of the data subject (Art. 6(1)(a) GDPR), when applicable (e.g. marketing or non-essential cookies).
- Legitimate interest of ATLANDY, provided that such interest does not override the rights and freedoms of the data subject (Art. 6(1)(f) GDPR).
4. Data Sharing with Third Parties
Personal data may be shared with:
- Subcontractors providing services to ATLANDY (e.g. couriers, IT providers, payment services), strictly for the contractual purposes defined and under a confidentiality obligation.
- Public authorities, when required by law.
- Cloud or technology services located outside the European Economic Area (EEA): if an international data transfer occurs, ATLANDY ensures that it takes place only under a European Commission adequacy decision or Standard Contractual Clauses approved by the European Commission.
5. Data Retention Periods
Data will be retained only for the period strictly necessary for the purposes mentioned above:
- Contractual and invoicing data: up to 10 years (legal requirement).
- Customer data: for the duration of the contractual relationship or until the exercise of the right to object or erasure.
- Marketing data: until consent is withdrawn.
- Cookies: as defined in the Cookies Policy.
6. Rights of Data Subjects
Data subjects may exercise their rights at any time, namely:
- Access: to know which data are being processed.
- Rectification: to correct inaccurate or incomplete data.
- Erasure: to request the "right to be forgotten".
- Restriction: to temporarily limit processing.
- Portability: to receive data in a structured format and transmit them to another controller.
- Objection: to object to processing, particularly for marketing purposes.
- Withdraw consent: where processing is based on consent.
These rights may be exercised through:
- Email: geral@atlandy.com
- Postal Address: Superficie Conveniente, Lda. | Rua da Junqueira nº 64, 3800-680 Cacia - Aveiro
ATLANDY will respond within one month, extendable by two additional months in complex cases.
7. Supervisory Authority
Data subjects have the right to lodge a complaint with:
Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt
8. Data Security
ATLANDY implements appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of personal data, including encryption, firewalls, access control and regular audits.
9. Cookies Policy
9.1 What are cookies?
Cookies are small text files stored in the user's browser, which enable recognition of the device and improve browsing experience.
9.2 Types of cookies used
- Essential: required for the basic operation of the site (e.g. login, shopping cart).
- Functional: store user preferences (e.g. language, settings).
- Analytical: collect anonymous usage data for statistical analysis.
- Advertising: allow ads to be targeted according to the user's interests.
9.3 Consent and cookie management
- Strictly necessary cookies cannot be disabled.
- All other cookies are used only with the user's explicit consent, obtained through a banner or preferences panel on the website.
- The user may manage or withdraw consent at any time via the cookie manager available on the website or through their browser settings.
9.4 Cookie retention periods
- Session cookies: deleted when the browser is closed.
- Persistent cookies: stored on the device until their defined expiry date or until deleted by the user.
10. Changes to the Privacy Policy
ATLANDY reserves the right to update this policy at any time.
Significant changes will be communicated on the website.
Last updated: 1 October 2025
General Terms and Conditions of Use
Before using our platform, please read the following Terms of Use carefully.
The company responsible for Atlandy in Portugal is Superfície Conveniente, Lda., with its registered office at Rua da Junqueira nº 64 - Cacia, 3800-680 Aveiro, registered at the Commercial Registry Office of Aveiro under the unique company and corporate identification number ??? ??? ???.
The mere act of browsing the website, as well as the purchase of any product through the online shop, implies the full acceptance of the General Terms and any Specific Terms by the customer.
Important Notice: Atlandy reserves the right to amend these General and Specific Terms of Use at any time and without prior notice, whenever this proves necessary to comply with legal, contractual or other obligations for which the company is responsible and/or which are in its interest.
1. Content Available on atlandy.pt
1.1 Electronic Communications
Whenever the user uses certain Atlandy services or sends us an email, they are communicating with us electronically and consent to being contacted by the same means.
We will contact the user by email, by posting notices on our web pages, by sending notifications through our mobile applications, or by other electronic means.
The user agrees that all agreements, notices, disclosures, and other communications that we provide electronically satisfy the same legal requirements as if such communications were made in writing.
1.2 Ownership
All content and information available on our website are the property of Atlandy, or, where they are not, Atlandy holds the corresponding authorisation from the rightful owner.
The reproduction, use, transfer, copying, storage, or dissemination of the content and information of the website www.atlandy.pt, without prior written authorisation from Atlandy, is expressly prohibited for purposes other than strictly personal use.
The distinctive trade signs (brands, logos, and others) reproduced on our website belong to partner companies for which Atlandy holds proper authorisation.
We kindly request that any evidence or suspicion of fraud or fraudulent activity involving our company be reported to us immediately so that we may act accordingly.
As a precaution, we recommend that you do not subscribe to or click on links contained in messages suspected of being fraudulent, nor access any external websites associated with them. In such cases, please report the situation immediately to geral@atlandy.com.
Atlandy reserves the right to modify, at any time, the information and commercial offer presented, namely concerning products, prices, promotions, commercial conditions, and services.
Copyright
All content hosted or made available through any Atlandy Service—such as text, graphics, logos, button icons, images, audio clips, digital downloads, databases, and software—is the property of Atlandy or its content suppliers and is protected by international copyright laws.
The compilation of all content included or made available through any Atlandy Service is the exclusive property of Atlandy and is protected by international copyright legislation.
All software used in these Atlandy Services is the property of Atlandy or its software suppliers and is also protected by international copyright laws.
Registered Trademarks
Atlandy, Atlandy Services, the Atlandy logos, and other graphics, logos, page headers, button icons, scripts, and product or service names included in or made available through Atlandy Services are registered trademarks or trade dress of Atlandy.
Atlandy's trade dress or trademarks may not be used in connection with any product or service that is not Atlandy's, in any manner likely to cause confusion among consumers, or in any way that disparages or discredits Atlandy.
All trademarks not owned by Atlandy that appear in any Atlandy Service are the property of their respective owners, who may or may not be affiliated with, sponsored by, or connected to Atlandy.
Licence and Access
Subject to compliance with these Terms of Use and the payment of any applicable fees, Atlandy grants the user a limited licence to access and make personal use of this Atlandy Service, but not to download (other than page caching) or modify it or any part of it, except with the express written consent of Atlandy.
This licence does not include resale or commercial use of any Atlandy Service or its content, any derivative use of this website or its content, or the use of data mining, robots, or similar data-gathering tools.
Reproduction, duplication, copying, selling, reselling, visiting, or otherwise exploiting any Atlandy Service or any part thereof for commercial purposes is not permitted without our prior written consent.
The use of "framing" techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Atlandy without our prior written consent is prohibited.
The use of meta tags or any other "hidden text" utilising the Atlandy name or trademarks without our prior written consent is also prohibited.
Any unauthorised use terminates the permission or licence granted by Atlandy.
The user is granted a limited, revocable, non-transferable, non-sublicensable, and non-exclusive right to create a hyperlink to the Atlandy.com homepage, provided that such link does not portray Atlandy or its products or services in a false, misleading, derogatory, or otherwise offensive manner.
The user is not authorised to use any Atlandy logo, trademark, or other proprietary graphic as part of the link without our prior written consent.
Copyright Claims
Atlandy respects the intellectual property of others. If the user believes that their work has been copied in a way that constitutes copyright infringement, we request that they follow our Notification and Procedure for Making Claims of Copyright Infringement, as described below.
Description of Services
Atlandy strives to be as accurate as possible. However, Atlandy does not guarantee that service descriptions or other content in this Atlandy Service are accurate, complete, reliable, current, or error-free.
Atlandy provides links to other websites over which it has no control.
Atlandy is not responsible for the availability of such external sites or resources and does not endorse or assume any responsibility or liability for any content, advertising, products, or other materials on or available from such websites or resources.
Disclaimer of Warranties and Limitation of Liability
Atlandy Services are provided by Atlandy "as is" and "as available".
Atlandy makes no representations or warranties of any kind, express or implied, regarding the operation of this Atlandy Service or the information, content, materials, or products included in it.
The user expressly agrees that their use of this Atlandy Service is at their own risk.
Atlandy reserves the right to remove or delete any information from this Service at any time and at its sole discretion.
To the fullest extent permitted by applicable law, Atlandy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.
Atlandy Services do not warrant that this website, its servers, emails, or other notifications sent from Atlandy are free of viruses or other harmful components.
Atlandy shall not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
Certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to the user, some or all of the above disclaimers, exclusions, or limitations may not apply, and the user may have additional rights.
1.3 Errors in the Information Presented
Atlandy makes every effort to present information free from typographical errors or inaccuracies. Whenever such errors occur, Atlandy will proceed with their correction as soon as possible.
If you detect any issue, please contact us immediately so that we may review and rectify the situation.
Please note that information and data regarding products available on our website are the responsibility of the sellers, manufacturers, and distributors of the respective items.
If the information provided does not correspond to the actual characteristics of the product, the customer has the right to terminate the purchase contract, in accordance with applicable legal provisions.
Note: All contractual information, product descriptions, email communications, and sale formalisation are provided in the Portuguese language.
2. Liability
Atlandy's liability with respect to any product purchased through the website is limited.
Atlandy is not responsible for the accuracy or currency of the information concerning the characteristics of products available for purchase in the online shop, as it merely reproduces data provided by its partners.
Atlandy shall not be held liable for damages suffered by third parties resulting from the use of purchased products, nor for consequences arising from their improper use.
Atlandy shall not be liable for any losses resulting from interference, interruptions, computer viruses, system failures, or disconnections that may temporarily prevent access, navigation, or the provision of services to customers.
Atlandy disclaims any liability for indirect losses or damages arising consequentially from principal losses or damages — even if based on contractual or non-contractual liability, including negligence, whether foreseeable or not — namely:
- loss of income or profit;
- loss of business or commercial opportunities;
- loss of results or contracts;
- loss of data;
- loss of working hours or productivity.
User Account
If the user utilises any Atlandy Service, they are responsible for maintaining the confidentiality of their account and password, as well as for restricting access to their computers and other applicable electronic devices.
The user also assumes responsibility for all activities conducted using their account password.
Atlandy Services are not intended for minors.
If the user is under 18 years of age, they may only use Atlandy Services under the supervision of a parent or legal guardian.
Atlandy reserves the right to refuse service, cancel accounts, or remove or modify content at its sole discretion.
User Licence
By submitting material, and unless otherwise indicated, the user grants Atlandy a non-exclusive, royalty-free, irrevocable, and fully transferable licence to third parties to use, reproduce, modify, adapt, publicly communicate, translate, create derivative works from, distribute, and display such content worldwide, through any medium, for as long as the user is legally entitled to grant such licence.
The user grants Atlandy and its sublicensees the right to use the name submitted in connection with such content, if they so choose.
The user declares and guarantees that they own or otherwise control all rights to the submitted content, that such content is accurate, that its use does not breach these Terms, and that it does not harm any person or entity, and agrees to indemnify Atlandy against all claims related to such content.
Atlandy has the right (but not the obligation) to monitor, edit, or delete any content or activity. Atlandy assumes no responsibility or liability for any content submitted by users or third parties.
3. Promotions and Sales
3.1 Definitions
Promotions are understood as sales carried out with the purpose of boosting the marketing of certain products or launching a product not yet marketed by Atlandy, offered at a price lower than the lowest price previously applied, or under conditions more advantageous than those used during non-discounted sales periods.
In the case of a product not previously marketed, it may be sold under promotion at a price lower than that which will be applied after the promotional period or under conditions more advantageous than those that may subsequently apply.
Promotions may take place at any time deemed appropriate by Atlandy, always in compliance with the applicable legislation.
Sales (Clearance Sales) are understood as the sale of products at a price lower than the lowest price previously practised in the same commercial establishment, with the purpose of promoting the accelerated disposal of existing stock.
The holding of sales is subject to the adoption of the applicable legal procedures, which Atlandy will strictly comply with.
4. Data Protection
Atlandy fully respects the privacy of all individuals who access or use our website.
For more details on how we use cookies, the type of information collected, how and for what purpose it is used, as well as the circumstances under which we may disclose such information, please refer to our Privacy Policy, available on the Atlandy website.
Section 2: Specific Terms and Conditions
1. Scope of These Specific Terms and Conditions
These Terms and Conditions apply to all proposals and contracts relating to the sale and delivery of products by Atlandy. Any deviation from these Purchase Terms is only possible by written agreement authorised by Atlandy.
Here you can find all pre-contractual information relating to distance contracts, as required by Article 4 of Decree-Law No. 24/2014, of 14 February.
If the User is considered a consumer for the purposes of that legislation, the respective legal framework shall apply.
Atlandy reserves the right to freely modify the pre-contractual information in order to adapt it to applicable legislation, without prior notice.
Browsing the website and purchasing any product through the online shop imply the full acceptance of this information and the General Terms and Conditions of Use.
If the User does not agree with them, they must refrain from browsing the website or making any purchase. By proceeding, the User expressly declares full acceptance thereof.
Whenever there is suspicion that a purchase is false and/or fraudulent, Atlandy may immediately, and without prior notice, cancel and annul the order, and may also report the occurrence to the competent authorities.
Important Note: The information contained on the website constitutes only an invitation to contract. The contract is only deemed concluded after the completion of the contractual process and subsequent acceptance by Atlandy.
Online sales are only valid and applicable when the product in question is available for the customer's country. There may be products available for certain countries and not for others. The customer should always confirm the product's availability in their country before making a purchase.
5. Placing Orders through the Online Shop
To place your first order, simply select the desired product(s) and follow the steps until payment. Once payment is completed, your purchase will be finalised.
During this process, you may also register on our website quickly and easily by filling in the required form with your details.
At the end of your first purchase, your account will be automatically created. Alternatively, you may register without making a purchase by accessing the "My Account" menu, selecting "Register a new account", and completing the required fields.
Each product will display information regarding the estimated shipping time. This information is purely indicative and constitutes only an estimate; delays may occur for reasons beyond Atlandy's control.
Atlandy is not responsible for delivery or logistics services, which are carried out by independent courier companies. Therefore, Atlandy cannot be held responsible for any delays resulting from the actions of these entities.
Important Note: Atlandy is not liable for delays in deliveries during festive seasons, campaigns such as Black Friday, states of emergency or calamity, free shipping promotions, or other exceptional conditions that may affect the normal order processing times.
In the event of a stock shortage rendering the order incomplete, the seller will contact the customer to propose an appropriate solution.
Stock
Inventory errors may occur within Atlandy's system.
To place an order, the customer must:
- Access the website and select the desired items or products;
- Add them to the virtual shopping cart;
- Fill in the requested billing details and indicate the shipping address (if different);
- Confirm the purchase and proceed with payment.
Validation of the order implies that the customer has read and expressly accepted these General and Specific Terms and Conditions.
If the initial contact was made through social networks, email, or telephone, we may redirect the customer to the online store. In such cases, the legal framework applicable to distance contracts will always apply.
Before confirming the order, the customer may correct any technical data entry errors.
After completing the purchase, the customer will receive an automatic order confirmation email. Once payment has been made, a second email will be sent confirming the transaction and informing that the order will be dispatched to the specified address. The shipping address may be changed up until the order is dispatched.
In accordance with Decree-Law No. 7/2004, Atlandy reserves the right to unilaterally cancel any order whenever any of the following occurs:
- programming error;
- malfunction of computer systems;
- distortion of the contractual proposal received;
- product unavailable;
- payment not made using one of the available options;
- incorrect or unverifiable billing data;
- impossibility of delivery to the address provided by the customer.
6. Payment Methods
Customers can make payments securely using the following methods:
- Multibanco Reference: via ATM or internet banking. No proof of payment required.
- Credit Card (Visa / Mastercard / Amex): processed via PayPal. 3% fee applies.
- MB WAY: confirmation via app notification.
After purchase, the customer receives an email with payment details. Orders are dispatched only on working days. Delivery is estimated within 24 to 72 hours after dispatch.
7. Product Information
Images are illustrative. Customers should review product descriptions carefully. Technical specs are provided by sellers.
Due to supplier changes, images may differ from actual products, but specifications remain unchanged.
7.1 Product and Pricing Policy
If a product displays an incorrect price, Atlandy will notify the customer to confirm or cancel the order. Refunds are issued within 15 days. Atlandy is not obliged to honour obvious pricing errors.
Prices include VAT and are shown in the customer’s local currency. Changes do not affect confirmed orders.
7.2 Product Availability
All orders are subject to stock availability. If unavailable, Atlandy may suggest alternatives or refund the full amount.
8. Delivery and Shipping Costs
Delivery Time: Products are supplied within the timeframes indicated on the website. Exceptions may occur due to stock shortages or courier delays.
8.1 Delivery to the Specified Address
If the customer wishes their order to be delivered to a specific address, this must be selected during checkout.
Delivery is carried out by Atlandy's logistics partners and does not include scheduling. The customer must ensure someone is available to receive the order.
If the recipient is absent, a new delivery or collection may be scheduled, with any additional costs borne by the customer.
8.2 Shipping Costs
Shipping costs are the customer's responsibility and are added to the order total. These costs are communicated prior to finalising the purchase.
9. Warranties
All products sold are covered by the legal warranty regime (Decree-Law No. 67/2003, amended by No. 84/2008).
Atlandy is not responsible for damages caused by improper use or incorrect installation. The customer must confirm warranty terms with the seller.
In case of malfunction, the customer must submit a claim with invoice and complete item. Transport damage must be reported immediately with photos.
Not covered by warranty:
- Transport costs for defective items
- Damage from misuse or poor packaging
- Tampering or unauthorised repairs
- Consumables subject to wear (batteries, ink, lamps, etc.)
Any alteration to the product invalidates the warranty. Atlandy is not the manufacturer and acts only as distributor.
9.1 Warranty Conditions
Warranty is transferred from manufacturer or seller. Some products may have longer warranties; refurbished items have 1-year coverage.
For laptops, battery warranty may be limited to 1 year. Customers must follow manuals and contact sellers when in doubt.
In RMA cases, Atlandy will assist but depends on seller. Discontinued items may be replaced or credited. RMA must be requested via the customer area.
Improper RMA requests or tampered items will be returned at customer’s expense. Service fees may apply if no defect is found.
Atlandy is not responsible for data loss from repaired devices.
Advice and Tips
- Verify product suitability before purchase
- Research and watch demos
- Ask sellers questions
- Open packaging carefully and preserve contents for possible returns
10. Returns and Right of Free Contract Termination
Under Article 10 of Decree-Law No. 24/2014, customers may withdraw within 14 calendar days from:
- Contract conclusion (services)
- Receipt of goods (sales)
Returns must be made within 14 days. Customer bears return costs. Atlandy may withhold reimbursement until goods are received.
Inspection is allowed, but excessive use may incur liability. Refunds use the original payment method. Extra delivery costs are not refunded.
Valid return conditions:
- Invoice presented
- Product in perfect condition
- Original packaging and accessories included
11. Order Cancellation
Failure to pay within two working days results in automatic cancellation.
Under Decree-Law No. 7/2004, Atlandy may cancel orders due to:
- Programming errors
- System malfunctions
- Distorted proposals
- Unavailable products
- Invalid payment or billing data
- Undeliverable address
Consumer Protection Policy
At Atlandy.com, our priority is to ensure a safe, transparent, and reliable shopping experience for all users.
We operate as an intermediary platform, facilitating the connection between buyers and independent sellers who list and market their products on our marketplace.
1. Consumer Rights
Atlandy ensures that all consumers who make purchases through the platform can exercise their rights in accordance with consumer protection legislation in force within the European Union, particularly Directive (EU) 2011/83 on consumer rights.
The buyer has the right to:
- Receive products in good condition, in accordance with the published description.
- Obtain clear, complete, and truthful information before making a purchase.
- Make returns or exercise their right of withdrawal within the legally established period.
- Receive assistance in the event of issues or complaints.
- Have their personal data protected in compliance with Regulation (EU) 2016/679 (GDPR).
2. Sellers' Responsibility
Each seller registered on Atlandy is directly responsible for the correct management of their products, shipments, returns, and warranties.
Atlandy monitors compliance with quality and customer service standards but is not the direct supplier of products sold by third parties.
In the event of an issue with an order, the buyer must first contact the responsible seller through the communication channels available on the platform.
3. Returns and Right of Withdrawal
Consumers have a period of 14 calendar days to exercise their right of withdrawal, counted from the date of receipt of the product, except in legally established exceptions (personalised, perishable, or hygiene-related products, among others).
To request a return or exchange, the customer must:
- Log in to their Atlandy.com account.
- Contact the seller via the messaging system or return request form.
- Follow the seller's instructions for the collection or return of the product.
If the seller fails to respond or the dispute remains unresolved, Atlandy will intervene as a mediator to ensure a fair and prompt resolution.
4. Customer Service
For enquiries, complaints, or suggestions, consumers may contact our Customer Service Department via:
- Email: suporte@atlandy.com
- Service hours: Monday to Friday, from 9:00 to 18:00 (Madrid time)
All complaints will be handled in accordance with Regulation (EU) No. 524/2013 on online dispute resolution in consumer matters (ODR).
Link to the European Online Dispute Resolution platform:
https://consumer-redress.ec.europa.eu/index_es
5. Personal Data Protection
Atlandy complies fully with the General Data Protection Regulation (GDPR) and guarantees the security and confidentiality of all information provided by users.
Personal data will be used solely for purposes related to account management, purchases, shipments, and customer support.
6. Atlandy's Commitment
At Atlandy.com, we work every day to provide a secure, fair, and transparent digital environment, where consumers and sellers can interact with complete confidence.
We are committed to protecting the rights of our users and to promoting responsible commercial practices within our community.
Tariffs and Shipping Policy
At Atlandy.com, we work with independent sellers who manage the shipping of their products directly.
Our goal is to provide you with a transparent, safe, and efficient shopping experience, regardless of the seller you choose.
1. Shipping Tariffs
Shipping tariffs are set by each seller based on the destination, weight, package size, and shipping method selected.
The total shipping cost will be displayed before confirming your purchase, clearly and itemised in the order summary.
Some sellers may offer free shipping or special promotions, which will be indicated directly on the product page.
Tip: Always review the specific shipping conditions on the product page or seller profile before completing your purchase.
2. Delivery Times
Delivery times may vary depending on the destination country, type of product, and shipping method selected.
Each seller will indicate the estimated preparation and delivery time in the product description.
Once your order has been dispatched, you will receive an email with a tracking number so you can monitor the delivery status in real time.
In general:
- Domestic deliveries usually take between 2 and 5 working days;
- International deliveries within the European Union usually take between 5 and 10 working days, except in cases of logistical delays beyond Atlandy's control.
3. International Shipping
Atlandy allows sellers to carry out shipments to Portugal and Spain.
4. Delays or Delivery Issues
If your order does not arrive within the estimated timeframe, we recommend that you:
- Check the delivery status using the tracking number.
- Contact the seller directly via your user account.
- If you receive no response or the issue persists, please contact Atlandy's Customer Service at suporte@atlandy.com.
Our team will step in to assist you and resolve the case promptly.
5. Returns Due to Incorrect Shipping or Delivery
If you receive a product that is damaged, incomplete, or different from what you ordered, you can initiate a return request from your user account.
The seller is responsible for coordinating the collection or replacement of the product. This process may incur additional costs for the buyer, depending on the circumstances.
Atlandy supervises all return procedures to ensure a fair and prompt resolution.
6. Atlandy Logistics Programme (P.L.A.)
Sellers participating in the Atlandy Logistics Programme (P.L.A.) benefit from the support of our logistics centres and certified transport partners, enabling:
- Proper and secure packaging;
- Faster and safer deliveries;
- Centralised tracking directly from your account;
- Direct management of returns and replacements.
By choosing products managed under the P.L.A., you will enjoy an optimised, reliable logistics service with greater coverage across the Iberian Peninsula.
Atlandy's Commitment
At Atlandy.com, we strive to ensure that every order arrives on time and in perfect condition.
We monitor the quality of sellers' logistics services and work proactively to provide a satisfactory, secure, and transparent shopping experience.
POLÍTICA DE DEVOLUCIONES
Returns Policy – Atlandy
At Atlandy.com, we want your shopping experience to be safe, fair and satisfactory. For this reason, we offer consumers the right to return or exchange purchased products, in accordance with the consumer protection legislation in force in Portugal and Spain.
1. Right of Withdrawal
In accordance with Directive (EU) 2011/83 on consumer rights, you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of the order, without having to provide any justification.
Conditions:
- The product must be in perfect condition, unused, and returned with its original packaging and all accessories included.
- Returns will not be accepted for personalised, perishable, or hygiene or health products, unless they are faulty or were sent in error.
- The buyer will be responsible for the return shipping costs, unless the item has arrived damaged, defective, or incorrect.
To exercise your right of withdrawal, simply log in to your user account and request a return through the "Return Requests" section, selecting the product and the corresponding reason.
2. Damaged, Defective or Incorrect Products
If the received product shows damage, manufacturing defects, or does not correspond to the item ordered, you may request a free return or replacement.
- The seller is responsible for arranging the collection of the product (the seller will not be liable for return costs).
- The refund or replacement will be processed once the item has been received and verified.
- Atlandy monitors all return cases related to incidents to ensure a quick, fair, and compliant resolution.
3. Return Procedure
- Log in to your Atlandy.com account.
- Go to the "Return Requests" section and fill in the required fields.
- Select the reason for the return and, if necessary, attach photos or additional comments.
- The seller will receive your request and provide instructions for collection or shipment of the product.
- Once the item has been received, the seller will confirm the refund or dispatch of a replacement.
If the seller fails to respond within a reasonable timeframe or does not comply with the return process, Atlandy will intervene as a mediator to ensure correct application of the returns policy.
4. Refund Periods
Refunds will be made using the same payment method used for the original purchase, within a maximum of 14 calendar days from confirmation of receipt of the returned product. Processing times may vary depending on the buyer's bank or payment provider.
5. Atlandy Logistics Programme (P.L.A.)
Products managed under the Atlandy Logistics Programme (P.L.A.) benefit from a faster and more automated returns process, which includes:
- Direct collection coordinated by Atlandy.
- Real-time tracking of the process from your account.
- Immediate refund once the return has been verified.
Atlandy's Commitment
At Atlandy.com, we believe in fair and transparent commerce. We monitor seller operations to ensure compliance with our policies and consumer satisfaction. Our commitment is to protect your rights and provide you with a safe and trustworthy shopping experience.
Terms and Conditions for Sellers on the Atlandy Marketplace
Legal Agreement – Superfície Conveniente, Lda.
1. Definitions
- 1.1. Atlandy Marketplace: Online platform operated in Portugal by Superfície Conveniente, Lda., allowing third-party sellers to offer products to end consumers.
- 1.2. Seller: Any natural or legal person registered and active on the Marketplace, agreeing to these Terms.
- 1.3. Customer: Any person purchasing products via the Marketplace.
- 1.4. P.L.V.: Seller Logistics Programme — Seller manages all logistics independently.
- 1.5. P.L.A.: Atlandy Logistics Programme — Atlandy assumes full or partial logistics responsibility.
- 1.6. Seller Plans: Bronze, Silver, Gold, Platinum — define benefits, commissions, support, and access to logistics programmes.
2. Joining the Marketplace and the P.L.V. / P.L.A. Programmes
2.1. Registration and Approval
To become a Seller, applicants must complete the online form at www.atlandy.com and already be registered as Customers.
Required documentation includes:
- Company identification (legal name and corporate number)
- Registered and tax address
- Bank details for payments
- Contact info for authorised representatives
- Proof of legal capacity or representation
Atlandy may verify, request additional documents, and approve or reject applications without obligation to justify decisions.
2.2. Plans and Fees
Sellers choose a plan based on product volume, visibility, commissions, and services. Each plan defines:
- Maximum number of products
- Commission percentage + fixed transaction fee
- Additional features (subdomain, marketing, support, logistics access)
- Subscription price and payment frequency
Rates and terms are published at www.atlandy.com and may be updated under Section 11.
2.3. P.L.V. and P.L.A. Programmes
a) P.L.V. – Seller Logistics Programme
Included in all plans. Seller manages warehousing, preparation, dispatch, and returns independently.
b) P.L.A. – Atlandy Logistics Programme
Available only in Gold and Platinum plans. Atlandy or partners manage logistics. Sellers must comply with:
- Packaging and labelling standards
- Delivery deadlines to Atlandy warehouses
- Product quality and safety requirements
- All logistics procedures defined by Atlandy
3. Seller Obligations
The Seller undertakes at all times to comply with the following obligations when operating on the Atlandy Marketplace:
3.1. Product Quality and Compliance
- Ensure that all products offered are safe, lawful and compliant with applicable legislation on safety, labelling, certification and EU standards.
- Guarantee that products do not infringe any copyright, intellectual property or trademark rights of third parties.
- Provide accurate and truthful images and descriptions, including all essential characteristics (weight, dimensions, composition, compatibility, usage instructions and safety warnings where relevant).
3.2. Order Processing and Dispatch Times
The Seller must process and dispatch orders within 48 (forty-eight) hours after order confirmation.
If the Seller fails to dispatch within this timeframe, the order may be deemed void or cancelled, and Atlandy may apply warnings, internal penalties or sanctions, without prejudice to possible account suspension or termination.
Where the Seller participates in the P.L.A. programme, the same 48-hour deadline applies for delivery of goods to Atlandy's warehouses.
Atlandy reserves the right to monitor compliance with deadlines and to impose disciplinary or contractual measures in the event of repeated breaches.
3.3. Returns, Guarantees and After-Sales Service
The Seller shall fully comply with the legal framework for returns and warranties, pursuant to the relevant EU Directives and Portuguese Decree-Laws 24/2014, 67/2003 and 84/2008 (or their successors).
In the event of a return, defective or non-conforming product, the Seller shall act promptly and cooperatively to resolve the issue according to the applicable logistics programme:
- P.L.A.: Atlandy handles the process with the Customer and informs the Seller of the outcome and related accounting movements.
- P.L.V.: The Seller manages the return or warranty directly, with Atlandy acting only as a moderator if necessary.
Amounts corresponding to returns, refunds or warranty claims will be debited to the Seller's account, with prior notice and detailed reporting.
3.4. Pricing, VAT and Tax Obligations
- Set transparent final prices, inclusive of VAT and any mandatory fees or charges.
- Issue legally compliant invoices under the applicable tax rules.
- Meet all fiscal obligations, including VAT collection and payment.
Cross-border sales within the EU are subject to the VAT rate of Portugal (country of origin) unless otherwise provided by law.
3.5. Inventory and Availability
The Seller shall keep inventory information accurate and up to date, ensuring that only products genuinely available for sale are listed.
Publishing unavailable or discontinued products may constitute a contractual breach and lead to penalties.
3.6. Good Commercial Practices and Customer Service
- Provide clear, courteous and efficient customer service, responding within reasonable timeframes.
- Handle complaints and disputes promptly and constructively.
- Adhere strictly to Atlandy's policies on shipping, delivery and returns.
- Ensure that products delivered match the descriptions and images displayed on the Marketplace.
- Use adequate and secure packaging to avoid damage in transit.
4. Commissions, Payments and Costs
4.1. Sales Commissions
Each sale made through the Atlandy Marketplace is subject to a percentage commission applied to the total transaction value, plus a fixed fee per operation, in accordance with the Seller Plan selected.
The applicable commission rates and fixed fees are communicated to the Seller upon registration and are also available for ongoing consultation at www.atlandy.com.
Atlandy reserves the right to update commission rates and fees, with at least fifteen (15) days' prior notice before the changes take effect.
Commissions are automatically deducted from the sale amount before any payment of the net proceeds to the Seller.
4.2. Plan Subscriptions and Maintenance
The Seller Plans (Bronze, Silver, Gold, Platinum) are subject to a monthly fee or other periodic payment as defined at the time of subscription.
Timely payment of the plan fee is an essential condition for maintaining account access and associated services.
Failure to pay within the due date may result in temporary suspension or permanent termination of the Seller's account, without prejudice to Atlandy's right to recover any outstanding amounts.
4.3. Discounts, Benefits and Penalties
Atlandy may grant discounts, commission reductions or other benefits based on objective criteria, including:
- Volume of sales achieved
- Compliance with dispatch and delivery deadlines
- Customer satisfaction indicators
- Low rate of returns or complaints
- Participation in Atlandy marketing or quality programmes
Conversely, Atlandy may impose financial penalties, suspensions or functional restrictions if the Seller repeatedly breaches contractual obligations, particularly regarding delivery times, product quality or customer service standards.
4.4. Logistics Costs
a) P.L.V. – Seller Logistics Programme
Under the P.L.V. scheme, all logistical and operational costs associated with product preparation, packaging, shipping and returns are borne exclusively by the Seller, unless otherwise agreed in writing.
b) P.L.A. – Atlandy Logistics Programme
Under the P.L.A. scheme, the following conditions apply:
- The Seller shall bear the shipping costs to deliver products to Atlandy warehouses
- Storage fees shall apply, based on space, duration and volume
- Customer delivery costs will be automatically calculated by Atlandy and charged directly to the Customer at the point of sale
- Atlandy will deduct from the Seller's payable amounts all logistics-related charges, as per the current and pre-communicated fee schedule
5. Payments and Settlements (Financial Management)
5.1. Accounting and Seller Balance
Atlandy maintains for each Seller an individual account ledger recording all financial transactions arising from Marketplace activity, including:
- Completed sales
- Applicable commissions and fees
- Logistics and service costs
- Returns, refunds and penalties
- Credits, adjustments or compensations where applicable
The Seller may consult their current balance at any time within their account dashboard.
5.2. Payment Cycle
Atlandy will periodically settle the amounts owed to the Seller, corresponding to confirmed and delivered sales, after deduction of commissions, fees and any applicable withholdings.
Unless otherwise specified in the Seller Plan, settlements are processed monthly, no later than the 15th day of the month following the date of sale.
5.3. Payment Methods
Payments shall be made by bank transfer to the IBAN provided by the Seller upon registration. The Seller is responsible for ensuring that bank details are accurate and up to date.
Atlandy shall not be liable for any delays or payment errors resulting from incorrect or outdated information supplied by the Seller.
5.4. Retentions and Adjustments
Atlandy may temporarily withhold part of the Seller's balance when:
- There are pending order delivery confirmations
- Returns, refunds or claims are under review
- Irregularities, suspected fraud or contractual breaches are identified
- It is necessary to offset logistical costs, penalties or accounting corrections
Such withholdings will be duly notified and reflected in the Seller's account ledger.
5.5. Returns and Negative Balances
In the event of a return or refund to a Customer, the corresponding amount will be debited from the Seller's account.
If the account shows a negative balance, the Seller must reimburse the outstanding amount within ten (10) business days following notification by Atlandy.
Failure to settle within the prescribed timeframe may result in account suspension or termination, without prejudice to Atlandy's right to recover the debt by legal means.
5.6. Reports and Transparency
Atlandy shall provide detailed financial reports to Sellers, itemising:
- Sales totals and settlements
- Applied commissions and fees
- Retentions, logistics costs and adjustments
- Payment dates and references
These reports shall have evidentiary value for accounting, fiscal and audit purposes, save for proven manifest error.
6. Atlandy's Rights
6.1. Verification, Approval and Rejection of Products
Atlandy may verify, approve or reject products that do not meet minimum quality, safety, legality, presentation, labelling or packaging requirements. Rejection may occur if:
- Evidence of counterfeiting, illegality or rights infringement is detected
- Product images or descriptions do not match the actual item
- Product fails to meet safety or certification standards
- Product may harm Atlandy's reputation, security or operational integrity
6.2. Suspension or Blocking of Accounts and Products
Atlandy may suspend or block listings, shops or accounts if:
- Terms and Conditions are breached
- Commercial, tax or consumer laws are violated
- Serious or repeated customer complaints occur
- Fraud, bad faith or unfair practices are detected
- Commissions or fees are unpaid
Suspension may occur with or without prior notice depending on urgency or reputational risk.
6.3. Retention of Amounts and Compensation
Atlandy may retain Seller funds to:
- Offset returns or refunds
- Cover logistics or transport costs caused by Seller default
- Compensate for damages to Atlandy's reputation or operations
- Correct accounting errors or billing adjustments
All retentions will be communicated and recorded in the Seller's financial account.
6.4. Performance Monitoring and Control
Atlandy monitors Seller performance, including:
- Order dispatch and delivery compliance
- Return and cancellation ratios
- Customer reviews and feedback
- Responsiveness and support quality
Based on performance, Atlandy may:
- Issue improvement notices
- Apply penalties for non-compliance
- Terminate the Seller's contract in serious or repeated breach cases
7. Atlandy's Responsibilities
7.1. Platform Availability
Atlandy shall maintain the Marketplace platform, ensuring Sellers can:
- Publish and manage products
- Receive and process orders
- Manage invoicing and payments
- Communicate with Customers and support
Maintenance or updates may occur with prior notice when possible.
7.2. Support and Assistance to Sellers
Atlandy provides support according to the Seller Plan, including:
- Technical assistance
- Marketing and visibility tools
- Administrative or customer service support
- Clear communication of policies and updates
7.3. Logistics Execution under the P.L.A. Programme
For Sellers in the P.L.A. programme, Atlandy will:
- Receive, store and manage inventory
- Package, dispatch and deliver orders
- Handle returns and exchanges
- Communicate operational status and stock movements
Atlandy is not liable for Seller errors affecting logistics (e.g. incorrect labelling or non-compliant products).
7.4. Transparency and Communication
Atlandy ensures transparency regarding:
- Fees, commissions and logistics costs
- Return and warranty policies
- Contract terms and updates
- Performance criteria and rule changes
Information is shared via the Seller dashboard or electronic communication.
8. Intellectual Property
8.1. Seller Content
- The Seller declares ownership or authorisation to use all content published on the Marketplace (trademarks, logos, images, descriptions, etc.).
- Content must not infringe third-party rights.
- The Seller assumes full responsibility for any infringement.
- Seller grants Atlandy a non-exclusive, royalty-free, worldwide, sublicensable licence to use content for promotional and operational purposes while the account is active.
8.2. Atlandy's Content and Property
All elements of the Marketplace (design, software, database, interface, logos, etc.) are the exclusive property of Superfície Conveniente, Lda. or its licensors.
Reproduction, distribution or modification without prior written consent is strictly prohibited.
8.3. Content Oversight and Removal
Atlandy may remove or reject any content that:
- Infringes intellectual property rights
- Is false, misleading, unlawful or offensive
- May harm the Marketplace's image or operations
Atlandy may cooperate with authorities in case of suspected violations.
9. Data Protection
9.1. Legal Compliance
Atlandy processes personal data in accordance with GDPR, Portuguese law and EU regulations for account management, transactions, support and legal compliance.
9.2. Responsibility for Data Processing
Atlandy acts as Data Controller for platform data. Sellers act as Independent Controllers for Customer data and must comply with GDPR and applicable laws.
9.3. Data Subject Rights
Data subjects may exercise rights of access, rectification, erasure, restriction, portability and objection by contacting Atlandy via the email in the Privacy Policy.
Sellers authorise Atlandy to use their contact details for account and contractual communications.
9.4. Privacy Policy
Further details are available at: www.atlandy.com/privacy
10. Term, Suspension and Termination
10.1. Commencement and Duration
This Agreement begins upon Seller registration approval and remains valid indefinitely while the account is active and compliant.
10.2. Termination by the Seller
The Seller may terminate with 30 days’ written notice. Obligations remain for:
- Outstanding payments
- Proportional plan fees
- Confirmed orders still pending
Atlandy will deactivate the account and retain data required by law.
10.3. Suspension or Termination by Atlandy
Atlandy may suspend or terminate the Agreement if:
- Terms are seriously or repeatedly breached
- Fraud or unlawful conduct occurs
- False information is provided
- Deadlines, quality or tax obligations are not met
- Reputational or operational risk is proven
- Account remains inactive per internal policy
In urgent cases, suspension may occur immediately without prior notice.
10.4. Consequences of Termination
- Outstanding balances will be settled
- Access to account and tools will be revoked
- Minimal data may be retained for legal purposes
- No indemnity or compensation unless legally required
11. Amendments to the Terms and Conditions
11.1. Right to Amend
Atlandy reserves the right to amend, update or supplement these Terms and Conditions, as well as its internal policies, commission tables, Seller Plans and platform features, at any time.
11.2. Notice and Effective Date
Any amendment shall be notified to the Seller in advance, by email and/or through the Seller's dashboard, at least fifteen (15) days before it becomes effective.
During this period, the Seller may review the changes and, if they do not agree, may terminate the Agreement in accordance with Section 10 without penalty.
Continued use of the platform after the notice period shall constitute tacit acceptance of the amended Terms.
11.3. Publication and Access
The latest version of these Terms and Conditions shall always be available at www.atlandy.com. It is the Seller's responsibility to stay informed of updates and policy changes.
12. Limitation of Liability and Disclaimer of Warranties
12.1. Exclusion of Liability
Atlandy shall not be liable for:
- Technical failures, interruptions or unavailability of the platform
- Acts, omissions or defaults of Sellers, Customers or third parties
- Financial losses, indirect or consequential damages, loss of profit or data
- Illegal, defective or non-conforming products listed by Sellers
- Delays or failures caused by external service providers, including carriers and payment institutions
12.2. Limited Warranties
The Atlandy Marketplace is provided on an "as is" basis, without express or implied warranties as to availability, continuity, performance or fitness for a particular purpose.
Nothing in these Terms shall exclude or limit Atlandy's liability where such exclusion or limitation is prohibited by law, including cases of fraud or gross negligence.
13. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with Portuguese law.
Any dispute shall fall within the exclusive jurisdiction of the Courts of the District of Aveiro (Portugal), with express waiver of any other jurisdiction, except where mandatory law provides otherwise.
Parties may also resolve disputes through alternative dispute resolution (ADR), including Consumer Arbitration Centres or the European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr
14. Communications and Notices
All communications between Atlandy and the Seller shall be made electronically via the platform or registered email addresses and shall be deemed valid and legally effective.
Atlandy may send informational, administrative, commercial or contractual communications related to Marketplace operations, which shall be considered an integral part of the contractual relationship.
15. Acceptance and Entire Agreement
By completing registration and clicking "I Accept the Terms and Conditions", the Seller declares that they have read, understood and accepted this Agreement in full, and undertakes to comply with all its provisions.
The nullity or invalidity of any clause shall not affect the validity of the remaining provisions.
This document constitutes the entire agreement between the parties, superseding any prior understanding, correspondence or communication relating to its subject matter.
Product and Warehouse Reception Policy – Atlandy
1. Purpose
This Policy establishes the rules applicable to the preparation, dispatch, reception and storage of products offered by sellers on the Atlandy Marketplace, as well as the conditions for their acceptance or rejection within the logistics programmes P.L.V. (Seller Logistics Programme) and P.L.A. (Atlandy Logistics Programme).
2. Authorised Products
Only products that meet the following conditions may be marketed and sent to Atlandy warehouses:
- Comply with the legislation in force in Portugal, Spain and the European Union
- Are properly labelled with the manufacturer's, importer's or distributor's information, in Portuguese or Spanish, according to the destination country
- Are new, original and in perfect condition, showing no signs of use
- Possess the certificates or permits required for their category (e.g. CE marking, INCI, MSDS, health or electrical certifications)
- Do not infringe any intellectual property or trademark rights
3. Prohibited or Restricted Products
Products will not be accepted if they:
- Are illegal, counterfeit, stolen or pirated
- Contain hazardous, explosive or flammable substances without prior authorisation
- Are considered sensitive material (weapons, medicines, tobacco, animals, adult content, etc.)
- Have expiry dates shorter than six months or lack clear traceability
- Are poorly packaged, dirty or incomplete
- Do not include the documentation requested by Atlandy or by the competent authorities
4. Preparation and Dispatch of Products
Sellers must:
- Label each unit with a unique identification code (EAN) provided by the platform
- Include with each shipment a packing list detailing units, weights and references
- Use strong, sealed packaging without logos unrelated to the product
- Group the products into boxes or pallets according to Atlandy's logistics instructions
- Dispatch the products only after confirmation of a logistics appointment (reception booking)
5. Warehouse Reception
At the time of reception:
- Atlandy staff shall verify the integrity, quantity and conformity of the shipment
Products that do not meet the requirements may be rejected or returned to the sender, who shall bear the associated costs.
Accepted products shall become available for sale on the platform.
Any discrepancy or damage detected will be reported to the seller within a maximum period of 48 hours.
6. Seller's Responsibility
The seller is responsible for:
- The accuracy of the product information published on the platform
- The correct preparation and dispatch of products to the warehouse
- The costs associated with the return or removal of rejected products or those withdrawn from inventory
- Complying at all times with Atlandy's policies on acceptable use, intellectual property, and consumer protection
7. Modifications and Updates
Atlandy may update this Policy at any time, notifying sellers of any changes at least 15 days in advance, through the seller panel or by email.
Continued use of the logistics services shall constitute acceptance of the new conditions.
